TRAINING ONLINE IT INFRASTRUCTURE LIBRARY VERSION 3.0

TRAINING WEBINAR PERSPEKTIF SEJARAH MANAJEMEN LAYANAN TI DAN TI IL

TRAINING THE ITIL SERVICE MANAGEMENT LIFECYCLE – CORE OF PRACTICE UNTUK PRAKERJA

OUTLINE pelatihan Perspektif sejarah Manajemen Layanan TI dan TI IL online

DAY 1
Module 1: Introduction
   * A historical perspective of IT Service Management and IT IL
   * IT IL Today
   * The IT IL value proposition
   * The IT IL Service management practices
   * What is a service?
   * Navigating a ITIL service management lifecycle

Module 2: Core guidance topics pelatihan The ITIL Service Management Lifecycle – core of practice online

   * Service strategy
   * Service design
   * Service Transition
   * Service Operation
   * Continual Service Improvement
   * Lifecycle quality control
   * ITIL conformance or compliance – practice adaptation
   * Getting started – Service Lifecycle principles

Module 3: The ITIL Service Management Lifecycle – core of practice
   * Functions and Processes across the lifecycle

DAY 2 pelatihan ITIL conformance or compliance – practice adaptation online

Module 4: Service Strategy – governance and decision-making
   * Strategic assessment
   * Developing strategic capabilities
   * Service provider types-matching need to capability
   * Services as assets-value creation
   * Defining the market space
   * Service portfolios
   * Service outsourcing-practical decision-making
   * Return on investment (ROI)
   * Financial management
   * Increasing service potential
   * Organizational development

Module 5: service design – building structural service integrity
   * Business value
   * Five aspects of service design
   * Identifying service requirements
   * Service design models
   * Delivery model options
   * Service catalogue management
   * Service level management
   * Capacity management
   * Availability management
   * IT Service Continuity Management
   * Information Security Management
   * Supplier Management

Module 6: Service Transition – preparing for change
   * Transition Planning and Support
   * Change management
   * Asset and configuration management
   * Release and deployment management
   * Service validation and testing releases

Jadwal pelatihan konsultan pelatihan 2026

· Training Bulan Januari : 14 – 15 Januari 2026 | 22 – 23 Januari 2026

· Training Bulan Februari : 09 – 10 Februari 2026 | 23 – 24 Februari 2026

· Training Bulan Maret : 05 – 06 Maret 2026 | 16 – 17 Maret 2026

· Training Bulan April : 13 – 14 April 2026 | 20 – 21 April 2026

· Training Bulan Mei : 11 – 12 Mei 2026 | 25 – 26 Mei 2026

· Training Bulan Juni : 08 – 09 Juni 2026 | 22 – 23 Juni 2026

· Training Bulan Juli

· Training Bulan Agustus

· Training Bulan September

· Training Bulan Oktober

· Training Bulan November

· Training Bulan Desember

Investasi dan Lokasi pelatihan:

• Yogyakarta
• Jakarta
• Bandung
• Bali
• Surabaya
• Lombok

Catatan : Apabila perusahaan membutuhkan paket in house training, anggaran investasi pelatihan dapat menyesuaikan dengan anggaran perusahaan.

Fasilitas :

• FREE Airport pickup service (Gratis Antar jemput Hotel/Bandara/Stasiun/Terminal)
• Module / Handout
• Flashdisk
• Sertifikat
• FREE Bag or bagpackers (Tas Training)
• Training Kit (Dokumentasi photo, Blocknote, ATK, etc)
• 2xCoffe Break & 1 Lunch, Dinner
• FREE Souvenir Exclusive
• Training room full AC and Multimedia